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دینک کیلک اجنیا همجرت یارب

GRIEVANCE PROCEDURE.

Is any employee, client and/ or other interested parties unhappy with a situation orincident that occurred at Nation Security Services.
Steps to follow when addressing a Grievance:

NSS 1

  1. Employee, client and/ or other interested parties are aggrieved
  2. Attempt to resolve the dispute directly with the person
  3. No mutual agreement reached, move to Step 2

NSS 2

  1. Written complaint handed to the Supervisor with Grievance, date and attempt to resolve the complaint
  2. Supervisor and aggrieved to discuss the complaint
  3. Supervisor to resolve the complaint within 5 working days.
  4. If aggrieved is dissatisfied with the outcome of the Supervisor, move to Step 3

NSS 3

  1. Follow the chain of command within the company Written complaint handed to the Supervisor with Grievance, date and attempt to resolve the complaint
  2. Next person according to the Chain of command is to resolve the complaint within 5 working days.
  3. If aggrieved is dissatisfied with the outcome, move to Step 4

NSS 4

  1. Aggrieved to forward a Written complaint with Grievance, date and number of attempts to resolve the complaint to the HR Manager within 2 working days of end of step 3.
  2. HR Manager to make a final decision within 5 working days
  3. If the Aggrieved is still dissatisfied with the decision, call the Hotline or the Grievance / Suggestion box.
  4. Nation Security Services will resolve the grievance to the satisfaction of the aggrieved and the company